GENDER UPDATE
The Gender related update requests will be handled as under:

i. In case the Gender mistakenly updated by error of enrolment Operator along with some other update:
 
a) The resident to reenroll for updating the corrected gender and once represent such cases to UIDAI through letter/mail or by calling 1947.
 
b) Such cases to be assigned to the concerned RO and RO to verify the case along with copy of enrolment form submitted with the packet.
 
c) ROs to initiate reprocess of such packets by forwarding such cases to Tech Centre with recommendation to reprocess the packet and change the status for number of gender update to zero.

ii. As per the present procedure, Gender update is permitted without any documentary support. Considering the restrictions on number of Gender update, the resident have to submit a medical certificate having photograph issued by surgeon or concerned Authority as POI document.

In case of updation of gender to transgender, the resident will be required to submit a certificate issued by the Central/State Govt as POI document.

iv. A detailed workflow for exception handling in case of Gender update is given in Annexure-III.
 
4. The SOP shall be implemented as follows.
 
i) In the initial stage, the requests shall be processed under exceptional handling process (manually by verifying/collecting the original or scanned copy of the document) by the concerned Regional office through any mode.
 
ii) After obtaining Authority approval through E&U-II division, Tech Centre shall be requested to include the list of documents in the client.
iii)After necessary changes in the client, residents shall have provision to submit the documents through client at the time of enrolment.
 
5. This issues with the approval of Competent Authority.